Returns, Policies & Shipping

 Returns

We want you to be happy with your order. If you change your mind or no longer want your item, you have 14 days from receiving your order to return it, as long as the product is unopened, unused and in its original condition.

Unfortunately, we cannot accept returns if the product has been opened or used.

If you would like to make a return, please email us at hi@thelightpathltd.co.uk and we’ll provide you with the instructions you need.

📦 Order Cancellations

As we start processing orders as soon as they come in, including printing shipping labels, we’re unable to cancel an order once it has been placed.

If you change your mind after placing your order, please wait until your order arrives and then contact us at hi@thelightpathltd.co.uk. We’ll provide you with the instructions on how to return your order, provided it is still unopened and within the 14-day return period.

🛠️ Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 48 hours of delivery at hi@thelightpathltd.co.uk.

To help us resolve the issue as quickly as possible, please send us:

  • Clear photos of the product box and packaging

  • Photos and/or videos clearly showing the fault or damage

This allows us to assess the issue and provide the appropriate support.

If an item is confirmed to be faulty, we will provide you with a prepaid returns label so you can send it back to us for inspection. Once confirmed, we will issue a refund.

We’re unable to provide replacements or refunds for damage caused through misuse or where sufficient evidence of the issue has not been provided.

🚚 Delivery

We currently ship within the UK only.

Orders are dispatched the next working day after purchase.

Delivery is sent via Royal Mail Tracked 2–4 working days.

Once your order has been dispatched, you’ll receive a confirmation email containing your tracking information so you can follow your delivery.

💳 Klarna Pay in 3

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.